Shipping Policy

Delivery Process Policy

Order Processing: Once your order is processed by our system, your products undergo a thorough inspection to ensure their perfect condition.

Quality Check: After passing the final round of quality checks, the products are packed.

Delivery Partner: The packed products are then handed over to our trusted delivery partner.

Delivery: Our delivery partners work diligently to bring the package to you as soon as possible. If they face any issues reaching your provided address or finding a suitable time, they will contact you for resolution.

International Shipping: For international clients, import duties levied by their government are not paid to SVDAA VISTARA (R No.4.Namdev Gaikwad Ch, Nr Mayuresh Mandir, Dombivali, Kalyan, Thane-421201, Maharashtra) . Instead, clients are responsible for paying customs duty to the courier provider in order to receive the product.

How are items packaged?

We take great pride in our packaging process to ensure the safe delivery of our products. Here’s how we package our products:

  • Boxes: Our products are packaged in sturdy boxes that provide adequate protection during transit.

  • Plastic Layer: Each box is covered with a protective plastic layer to safeguard it from dust, moisture, and any external elements.

  • Bubble Wrap: Every individual product is carefully wrapped in bubble wrap. This helps to cushion the product and prevent any damage during transportation.

  • Additional Protection: Fragile items such as bottles receive extra attention. They are securely wrapped with additional layers of bubble wrap to provide enhanced protection.

By implementing these packaging measures, we aim to maintain the quality of our products and ensure they arrive in perfect condition at your doorstep.

Estimated Delivery Time

Our delivery process is designed to ensure timely delivery of your order. Here’s how it works:

  • Delivery Timeframe: For most orders, we aim to deliver them within 5-7 business days, excluding Sundays and public holidays. This timeframe allows us to process and prepare your order for shipment.

  • In-House Manufacturing: All our products are manufactured and prepared in-house to ensure the highest standards of quality and freshness. This allows us to minimize delays and maintain complete control over our product quality.

  • International Orders: International orders may experience delays due to factors such as logistics and public holidays. We make every effort to minimize these delays and ensure your products reach you as soon as possible.

  • Mega Sale Events: During Mega Sale events, deliveries may experience a slight delay due to the increased volume of orders. However, our goal is to deliver all orders promptly, ensuring your products are on their way to you.

We appreciate your understanding and assure you that we are committed to delivering your order efficiently and maintaining the highest standards of customer satisfaction.

Cancellation and Return Policy

Cancellation before shipment:

To cancel your order, please follow one of the following methods:

  • Via Email or Call: Send an email to support@svdaa.com to cancel your order. Include your order ID details in the email. OR Call our customer support team at +91-9833335169 (Monday to Saturday, 8 AM to 10 PM and Sunday, 8 AM to 7 PM).

By using this method, you can initiate the cancellation process for your order. Please ensure to provide the necessary details to facilitate a smooth cancellation.

Refunded for the cancelled orders

Our refund process varies depending on the stage of the cancellation and the payment method used. Here’s how we handle refunds:

  • Cancellation before Shipment: If you cancel your order before it is shipped, we process the refund within 24-48 business hours after receiving the cancellation request.

  • Cancellation after Shipment or Return: If you cancel your order after it has been dispatched or if it is being returned, we process the refund after the products are received and verified at our warehouse.

Refund Process for Different Payment Methods:

  • Credit/Debit Cards or Net Banking: For payments made through credit/debit cards or net banking, the refund is processed to the same account from which the payment was made. This refund is initiated within 24-48 business hours after we receive the products back. Please allow 2-3 additional business days for the refund amount to reflect in your account.

  • Cash on Delivery (COD): If you made a cash on delivery payment, we will initiate a bank transfer for the refund amount to the billing details provided by you. This process is completed within 24-48 business hours after we receive the products back and receive your bank details via email. It may take an additional 2-3 business days for the refund amount to reflect in your account.

We strive to process refunds promptly and provide transparent communication throughout the refund process.

Returns, Replacements and Refunds

Indian Orders:

SVDAA VISTARA  (R No.4.Namdev Gaikwad Ch, Nr Mayuresh Mandir, Dombivali, Kalyan, Thane-421201, Maharashtra)  provides an Easy Return Policy, allowing customers to request returns or exchanges within 15 days of delivery. Partial returns are also accepted. Here’s how to initiate a return:

  • Via Email: Send an email to support@svdaa.com within 15 business days of receiving the order.

Once we receive your request, we will arrange for the item to be picked up from your location. Refunds or replacements will only be initiated if the products are returned in their original packaging with intact seals, labels, and barcodes.

International Orders:

Returns for international orders are eligible only if the received products are damaged, defective, expired, or incorrect. Such products must be returned in their original packaging, unused, and sealed.

If a return is accepted, SVDAA VISTARA  (R No.4.Namdev Gaikwad Ch, Nr Mayuresh Mandir, Dombivali, Kalyan, Thane-421201, Maharashtra)  will replace or refund the invoiced value of the damaged/defective/expired/wrong product.

Exclusions from Refund Policy:

  • Product damaged due to misuse/overuse

  • Return without original packaging

  • Tampered serial number

  • Defective products not covered under warranty

  • Requests initiated after 15 business days

We strive to provide a fair and transparent refund policy, but please keep these exclusions in mind when requesting a return or refund.

For assistance, feel free to contact us at +91-9833335169 or support@svdaa.com.